Can the end-user be trusted?

One of the undeniable truths of backups is you never really respect their worth, until you lose data that you value(d).

Interestingly enough, as more homes become more digital centric, more forensic data recovery services are cropping up to save people from themselves and that accidential, click happy spree that we’ve all enjoyed (until the sickening reliasation hits that we have deleted the ORIGINAL digital photo / video / document that we’ll never be able to recover  (by ourselves)).

Don’t get me wrong, I love that fact that I have 300+GB of digital memories avalible from a central location in my home, and displayable on a number of screens throughout – but I’m ever mindful of the possibility of hardware failure taking them all away in a heartbeat and so I do have a fairly stringent backup procedure in place. One of these measures is via scheduled backups of my machines to my shared network storage, but that only fires when the machine is left on. Another measure is a Windows Home Server, which I am on the Beta programme for (so I don’t really know how much I can discuss without breaching the NDA). If you are interested, the developers are keeping a blog of their progress prior to launch which makes for interesting reading. My point is this – my memories are no longer kept in an analogue format which I can pickup off the bookshelf as I run, screaming like a little girl, while the house burns down around me. My memories are increasingly being helf on fragile pieces of magnitised material, spinning at ridiculous speeds, and – if it wasn’t for the magic of external hard drives and USB connectors, the only copy of these memories would be held in my home. (Note to self, refresh my offsite backup – and say hi to my folks while I’m picking up/returning the external HDD from their place)

So – what’s the solution to this ‘eggs in one basket’ approach?

  • An offsite backup regime like I run (via a USB HDD and infrequent trips to my parents) is fine, but only as long as I remember to do it – and it would really suck if my house burnt down on the night where I was pulling my digital memories backup onto my external HDD, or if that unit also suffered a failure when I needed to restore.
  • Perhaps then a transfer via the network to my parents place? Well – that would work if they had an always on connection, but the initial sync would destroy both of our data caps, and the smarts around historical copies would be hard to implement as well
  • So – what about an online community such as Flicker and/or YouTube where I can upload my stuff? Well – resolution issues aside, if I wanted to share only with a select group – they would need to join that community (who honestly needs yet another identity to remember?) – and, what’s worse – these communities could have the plug pulled at a moments notice (it’s happened before)- and THEN where is your data sitting?

Which brings me back to my original question I posed at the top of this blog (see, I got there eventually) – “Can the end-user be trusted?” My feeling is no, they can’t, or at least I as a sample size of one, who does appreciate the need for backups, form speaking to some of my friends and collegues I can extend this statement to say we (royally, as in ‘most of us’) are bad at doing backups – if we have to think about doing them, then they don’t get done.

So, when the Web 2.0 bust comes along and whole communities of user generated content are lost (as predicted by Laurel in this blog post) there will be crying and gnashing of teeth. And out of the ashes, the phoneix of Web 3.0 will rise blah blah… My question is this – can we as an online community afford to lose this content?, is it an intergral part of the history of how content has grown in the online space?, will any Web 2.0 companies stand up, place their hands on their collective hearts and say “Yes – we believe your content is important, and this is how we plan to protect it should our business model/service fail”

Any takers?? – I’m off to backup my blog database…




8 responses to “Can the end-user be trusted?”

  1. Rob Avatar

    Mauricio Freitas (probably one of the only NZ based bloggers I watch on a regular basis), has come out with this posting today to remind his readers to backup their data – now… This comes off the back of an apparent failure of the magazine Business 2.0 to test it’s backups, something that I only alluded to (kinda) in my above posting.

    Anyway, in true Mauricio fashion, he then continues in his posting to provide a wealth of links and options as to how his readers could achieve their backup nirvana – kinda hit home my point from this posting that, while the tools may be there – and we all know we should use them, we are – as a whole – pretty bad at looking after our stuff that matters.

  2. John H Avatar

    Not sure if Gmail qualifies as web 2.0 but I am only about a week away from my 2nd anniversary of using it. At last count I had about 6 different identities on Gmail, corresponding to various aspects of my life. There’s a gazillion emails stored there, loads of files and about 100 draft emails (it’s really handy for jotting down notes and ideas).

    If Google was to pack up and go home (unlikely, I know) I would be seriously lost.

  3. […] kind of resonates with my recent posting on backups, but then takes it a step further into the analogue world and makes some suggestions as […]

  4. Domino Avatar

    OK, finally read the post (and thanks again for the hard drive photo recovery you performed, you Prince among Men!!), but you’re a bit light on suggesting workable solutions, no?

  5. […] got sent this brilliant clip from The Onion today in relation to my previous posting on if we can trust people to backup their content or not. For the reality impaired, the Onion is a spoof site, but funny nonetheless – but just […]

  6. Rob Avatar

    Yet another link to a blog about backing up your data, this one is a sad story. I’d encourage everyone to read it, and the updates the author has since posted – and then put yourself in his shoes. What data can *you* afford to lose, and how much would you pay to retrieve your digital memories after a disk crash?

  7. […] user to make a conscious and active choice around their payments – and you know how I feel about trusting the end user… Powered by Gregarious (42) Share […]

  8. Cooker Hoods : Avatar

    i had my 1TB hard drive crashed and data recovery was horrendously expensive.::